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How duniya89 Handles Your Personal Information

Your account data — including your registered e-wallet details for DANA, OVO, and GoPay — is collected only for the purpose of running your account and processing transactions.

DANA, OVO, GoPay wallet data protectedNo third-party data salesAccount-level data access onlyAvailable where local law permits
duniya89 How duniya89 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Our live chat channel is available around the clock. Use it to ask about what data we hold on your account or to request a correction to your registered details.
Email Support Send a written request to our support address for formal data inquiries, including requests to access, update, or delete your account information under applicable local rules.
Account Settings Some data — like your registered e-wallet for DANA, OVO, or GoPay — can be updated directly inside your account settings without needing to contact support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Cookies and Session Tracking

We use cookies to keep your session active and remember your preferences across visits. You can adjust cookie settings in your browser, though some account functions may not work correctly without session cookies enabled.

Account Security and Access

Account access is protected by password and, where enabled, OTP verification sent to your registered contact. We do not access your DANA, OVO, or GoPay PIN — authentication stays inside those apps.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required under applicable local law after closure. Data no longer needed is removed from our systems on a rolling basis.

Requesting Changes to Your Data

You can request to view, correct, or remove your personal data by contacting support via live chat or email. We will respond within a reasonable timeframe as required under local law in eligible regions.

Common Questions About Your Privacy on duniya89

These are the questions we hear most often about how personal data is handled on duniya89. If something here does not answer your specific situation, reach out through live chat or email and our team will respond directly.

We do not sell your data. We may share information with payment processors like DANA, OVO, or GoPay only as needed to complete your transactions, and with authorities when local law requires it.

After account closure, we delete data that is no longer needed. Some records — like transaction history — may be kept for the minimum period required under applicable local obligations in your eligible region.

Yes. Contact our support team via live chat or email to request a summary of the data we hold on your account. We will respond within a reasonable period as required under local rules.

We store only the e-wallet identifier linked to your account — not your PIN or access credentials. Those stay securely inside your DANA, OVO, or GoPay app and are never accessible to us.

Cookies keep your session active and help us detect unusual login attempts. You can disable non-essential cookies in your browser, but doing so may affect how account login and wallet verification functions work.

Contact us immediately through live chat, which is available around the clock. We will review your account access logs and, if needed, lock the account while we investigate the issue.